Policy

Cancellation Policy

Cancellation Policy:

• To cancel any tour, an email has to be sent to (info@ruhanee.com) mentioning the tour booking ID and details about the cancellation.
• Travelers are responsible for notifying Ruhanee Shipping Lines for any cancellations as soon as possible.
• The email acts as the final application for cancellation. Phone calls to the hotline or contacting any team member of Ruhanee Shipping Lines directly will not be considered as cancellation requests.
• The time of sending the email will be considered as the time of cancellation.
• In case of exceptional circumstances, such as acts of God, natural disasters, or mandatory government closures, we may offer alternative dates for the tour or a full refund, at our discretion.
• If a tour is cancelled by Ruhanee Shipping Lines due to unforeseen circumstances, travelers will be entitled to a full refund of the tour fee.
• This policy is subject to change without prior notice. Please refer to the website of Ruhanee Shipping Lines for the most up-to-date information.
• Tours booked for blackout dates, government holidays, and festival periods are non-refundable and non-cancellable.
• This cancellation policy may not be applicable in case of national emergency/ lockdown/ political unrest/ natural disasters etc.
• This policy is applicable to all tour cancellations, regardless of the reason for cancellation.